Frequently Asked Questions

We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay and other secure payment options available at checkout.

Absolutely. Our website uses secure SSL encryption technology to protect your personal and payment information. We never store your payment details.

We begin processing orders quickly to ensure prompt dispatch. If you need to make a change, please contact us as soon as possible at hello@vivelle.com.au, and we'll do our best to assist.

We currently ship Australia-wide, with plans to expand internationally in the future.

Standard shipping is complimentary on orders over a specified threshold. Shipping costs for smaller orders are calculated at checkout.

Orders are generally dispatched within 1–2 business days. Delivery timeframes vary depending on your location but typically range from 2–7 business days within Australia.

Once your order has been dispatched, you will receive a tracking email so you can follow your parcel every step of the way.

We hope you love your Vivelle purchase. However, if you're not completely satisfied, you may return eligible items within 30 days of receiving your order for a refund, exchange, or store credit.

Returned items must:

• Be unworn and in their original condition.
• Include all original packaging, dust bags and tags.
• Show no signs of wear on the soles or upper materials.

Yes. If your size isn't quite right, we're happy to offer an exchange, subject to availability.

Sale items marked as "Final Sale" cannot be returned unless deemed faulty under Australian Consumer Law.

Simply contact our customer care team at hello@vivelle.com.au, and we will guide you through the process.

Please refer to our detailed size guide available on each product page. If you're between sizes, we recommend contacting us for personalised advice.

Most customers find our shoes fit true to size. Specific fit recommendations, such as narrow or wider fit guidance, will be noted on individual product pages.

Our customer care team can recommend styles that may offer a more accommodating fit.

To maintain their beauty:

• Store them in their dust bags.
• Avoid prolonged exposure to direct sunlight and moisture.
• Wipe clean using a soft cloth.
• Use appropriate care products suited to the material.

Yes. Vivelle designs combine timeless elegance with comfort, making them suitable for both special occasions and everyday sophistication.

Vivelle was created to offer women beautifully crafted footwear that balances elegance, comfort and versatility. We focus on premium finishes, thoughtful details and wearable designs that seamlessly transition from day to evening.

Vivelle partners with carefully selected manufacturing specialists to ensure consistent quality and attention to detail.

Comfort is a key consideration in every Vivelle design. Many of our styles feature cushioned insoles and carefully considered heel heights to support all-day wear.

We're truly sorry. Please contact us with your order number and photographs of the issue. We will assess the matter promptly in accordance with Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.