Vivelle Website Terms & Conditions

Welcome

Welcome to Vivelle.
These Website Terms & Conditions ("Terms") govern your access to and use of the Vivelle website,
products and services. By accessing our website or placing an order, you agree to be bound by these Terms.
Vivelle is proudly Australian owned and operated, designing elegant footwear for women who value timeless style and everyday confidence.
If you do not agree with these Terms, please do not use our website

1. About Us

Vivelle is an online footwear retailer offering women's footwear designed in Australia.
Customer enquiries can be directed to:
Email: customerservice@vivelle.com.au

2. Eligibility

By placing an order you confirm that:

  • you are at least 18 years of age or have permission from a parent or legal guardian.
  • all information you provide is accurate and complete.
  • you are authorised to use the payment method provided.

3. Products

We strive to display all products as accurately as possible.
However, due to differences in monitors, mobile devices and lighting, actual colours may vary slightly from the images displayed.
Minor variations between production batches are considered normal and do not constitute a fault.

4. Product Availability

All products are subject to availability.
We reserve the right to:

  • limit purchase quantities.
  • discontinue products.
  • cancel orders where stock becomes unavailable.
  • correct pricing or description errors.

Should an item become unavailable after purchase, we will contact you promptly to arrange a refund or
an alternative solution.

5. Pricing

Unless otherwise stated:

  • all prices are displayed in Australian Dollars (AUD);
  • prices include Australian GST where applicable;
  • prices may change without notice.

The price charged is the price displayed at the time your order is confirmed.

6. Orders

Once your order has been placed you will receive an order confirmation email.
Acceptance of your order occurs only when your order has been dispatched.
Vivelle reserves the right to refuse or cancel any order where:

  • payment cannot be verified;
  • fraudulent activity is suspected;
  • pricing errors occur;
  • stock is unavailable;
  • there has been an obvious website error.

7. Payment

We accept payment methods displayed at checkout.

Payments are securely processed through trusted third-party payment providers. Vivelle does not store
your payment card details.

8. Shipping

Shipping information, delivery estimates and dispatch times are detailed in our Shipping Policy.
Delivery timeframes are estimates only and may occasionally vary due to circumstances outside our control.
Risk in the products passes to you upon delivery.

9. Returns

Our Returns & Exchanges Policy forms part of these Terms.
Please read that policy before placing an order

10. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any rights or remedies available under the
Australian Consumer Law.
Where required by law, our goods come with guarantees that cannot be excluded.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

11. Intellectual Property

Unless otherwise stated, all content on this website including:

  • logos
  • product names
  • photographs
  • graphics
  • website design
  • videos
  • copy
  • trademarks
  • icons
  • artwork
  • product descriptions

is owned by vivelle or licensed to Vivelle.

No content may be copied reproduced, destributed or used without prior written permission.

12. User Conduct

You agree not to:

  • misuse this website
  • interfere with website security
  • upload malicious software
  • attempt unauthorised access
  • use automated systems to extract website data
  • impersonate another person
  • submit false or misleading information.

13. Promotions

From time to time Vivelle may offer:

  • promotional discounts
  • introductory offers
  • seasonal sales
  • exclusive subscriber promotions.

Unless otherwise stated:

  • promotions cannot be combined
  • promotions are available for a limited time
  • discounts cannot be applied retrospectively.

Vivelle reserves the right to amend or withdraw promotions at any time.

14. Gift Cards

Where available, Gift Card Terms will apply in addition to these Terms.

15. Limitation of Liability

To the maximum extent permitted by law, Vivelle shall not be liable for indirect, incidental or consequential losses arising from the use of this website or products purchased through it.
Nothing in these Terms limits any rights you may have under Australian Consumer Law.

16. Third-Party Links

Our website may contain links to third-party websites.
These links are provided for convenience only.
Vivelle is not responsible for the content, security or privacy practices of external websites.

17. Privacy

Your privacy is important to us.
The way we collect, store and use personal information is explained in our Privacy Policy.
By using this website you acknowledge that you have read and understood our Privacy Policy.

18. Website Availability

While we aim to keep our website available at all times, we do not guarantee uninterrupted access.
Maintenance, updates or events beyond our control may occasionally affect availability.

19. Governing Law

These Terms are governed by the laws of South Australia and Australia.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of South Australia.

20. Changes to These Terms

Vivelle may update these Terms from time to time.
Any changes become effective once published on this website.
The "Last Updated" date will always indicate the latest version.

Thank you for choosing Vivelle.
We appreciate the opportunity to be part of your journey and look forward to helping you Live Beautifully.

Contact form