Vivelle Privacy Policy

Live Beautifully. Shop with Confidence.

At Vivelle, your privacy matters. We are committed to protecting your personal information and being transparent about how we collect, use and safeguard it.
This Privacy Policy explains how Vivelle collects, uses, stores and discloses your personal information when you visit our website, place an order, subscribe to our communications or interact with us.
By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

Vivelle is an Australian-owned online footwear brand dedicated to creating elegant footwear designed in Australia.
If you have any questions about this Privacy Policy or how we manage your personal information,
please contact us at:
Email: customerservice@vivelle.com.au

2. The Information We Collect

Personal Information
This may include:

  • Your name
  • Email address
  • Phone number
  • Billing address
  • Delivery address
  • Purchase history
  • Communication preferences

Payment Information
Payments are processed securely through trusted third-party payment providers.
Vivelle does not store your payment details.

Website Information
When you visit our website, we may automatically collect information such as:

  • IP address
  • Device type
  • Browser type
  • Operating system
  • Website activity
  • Pages viewed
  • Products viewed
  • Time spent on our website
  • Referral websites

This information helps us improve your shopping experience.

3. How We Collect Your Information

We collect information when you:

  • Place an order
  • Create an account
  • Subscribe to our newsletter
  • Contact our Customer Care team
  • Enter a promotion or competition
  • Leave a product review
  • Browse our website
  • Interact with our advertising on social media

Some information is collected automatically using cookies and similar technologies.

4. Why We Collect Your Information

We collect your information to:

  • Process and deliver your orders
  • Provide customer support
  • Respond to enquiries
  • Manage returns and exchanges
  • Verify transactions
  • Prevent fraudulent activity
  • Improve our products and website
  • Send order confirmations and shipping updates
  • Provide marketing communications where you have chosen to receive them
  • Comply with legal obligations

We only collect information that is reasonably necessary to operate our business and serve our customers.

5. Marketing Communications

If you subscribe to Vivelle emails, we may occasionally send you:

  • New collection launches
  • Exclusive offers
  • Promotions
  • Product updates
  • Style inspiration

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us.
We respect your choice and will process your request promptly.

6. Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, refunds will be processed to the original payment method used for the purchase.
Please allow up to 5 business days for Vivelle to process approved returns. Depending on your financial institution, additional time may be required before the funds appear in your account.

Where applicable, the original AUD $20 shipping and handling fee will be deducted from change-of
mind refunds.

6. Cookies

Vivelle uses cookies and similar technologies to improve your browsing experience.
Cookies help us:

  • Remember your shopping cart
  • Save your preferences
  • Analyse website traffic
  • Understand customer behaviour
  • Improve website performance
  • Deliver more relevant advertising

Most web browsers allow you to disable cookies; however, doing so may affect some website
functionality.

7. Third-Party Services

To operate our business, we use trusted third-party service providers, including providers of:

  • Website hosting
  • Shopify platform services
  • Payment processing
  • Shipping and delivery
  • Email marketing
  • Website analytics
  • Customer support
  • Fraud prevention

These providers only receive the information necessary to perform their services and are expected to
handle your information securely.

8. Sharing Your Information

Vivelle does not sell, rent or trade your personal information.
We may share your information only when necessary with:

  • Payment providers
  • Delivery partners
  • Technology providers
  • Marketing service providers
  • Professional advisers
  • Government authorities where required by law

9. Data Security

Protecting your personal information is important to us.
Vivelle uses reasonable technical, physical and administrative safeguards to protect your information
from:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration
  • Disclosure

While no online system can guarantee absolute security, we continually work with trusted providers to
maintain a secure shopping environment.

10. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders
  • Provide customer service
  • Meet legal and taxation requirements
  • Resolve disputes
  • Enforce our agreements

When information is no longer required, we take reasonable steps to securely delete or de-identify it.

10. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders
  • Provide customer service
  • Meet legal and taxation requirements
  • Resolve disputes
  • Enforce our agreements

When information is no longer required, we take reasonable steps to securely delete or de-identify it.

11. Accessing or Correcting Your Information

You may request access to the personal information we hold about you.
If any information is inaccurate, incomplete or out of date, please contact us and we will take reasonable steps to correct it.
Some requests may require verification of your identity before we can respond.

12. Children's Privacy

Vivelle products are intended for purchase by adults.
We do not knowingly collect personal information from children under the age of 16 without appropriate parental or guardian involvement.
If we become aware that information has been collected inappropriately, we will take reasonable steps
to remove it.

13. International Data Processing

Some of our trusted service providers may securely process information outside Australia.
Where this occurs, we take reasonable steps to ensure your information receives a level of protection consistent with Australian privacy requirements.

14. Your Privacy Rights

You have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Withdraw marketing consent
  • Ask questions about how your information is handled
  • Make a privacy complaint

We aim to respond to privacy enquiries within a reasonable timeframe.

15. Privacy Complaints

If you believe your privacy has been affected, we encourage you to contact us first so we can work to
resolve your concerns.
Please email: customerservice@vivelle.com.au
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

16. Changes to This Privacy Policy

From time to time, we may update this Privacy Policy to reflect changes to our business, legal obligations or technology.
Any updates will be published on this page, and the "Last Updated" date will be revised accordingly.

Thank you for trusting Vivelle.
We are committed to protecting your privacy so you can enjoy a secure, seamless and confident shopping experience every time you visit us.

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